Customer Service

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Our Customer Service Pledge

At we have assembled over 2,000 cigar products, from manufacturers all over the cigar world and are pleased to make them available to our customers worldwide. It is our goal to provide fast & easy service at a reasonable price, with a no hassle return policy so customers can shop with full confidence.

We are always available to assist, by e-mail at info at or via direct message on any of our social media platforms.

Our Return Policy

Any item purchased on our site is fully returnable, within 30 days, for any reason. Simply inform us of the problem, return the merchandise and we will credit your credit card immediately.

Need help?

Have questions or looking for advice about cigars?:  Check -in with us by email or contact us via any of our social media channels anytime.  Also many questions are answered on our FAQs page, so have a quick check of the useful info we have there too!

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Order Security is located on a secure server and we are a certified PCI Compliant Merchant. This is authenticated by a VeriSign GeoTrust SSL Secure Server Certificate. This ensures that your credit card and address information remain totally secure once you’ve placed an order with us.

Did We Do a Good Job?

Let us know. We want your feedback!  Also, take 30 seconds and read some comments sent to us from other customers on our Testimonials page.

Did we fall short of expectations?

Let us know here too! It’s cliché, but an unhappy customer makes us unhappy. Even if you’re not looking to return your purchase, we will always try to make amends with either a credit towards your next order or sending you a freebie or two. Let us know how you feel and we’ll take action!

Payments Accepted

We accept Visa, Mastercard, American Express and BitPay as payment for online orders.

Further Questions? E-mail us anytime, or check in by direct message on any of our social media platforms.

Email: info at