We ship to all locations in the USA, plus our international cigar shipping service will get premium cigars to your door in most countries worldwide. This applies to all cigar products including the entire cigar selection and cigar accessories available on the site.
Shipping Options – Within the U.S.A.
Standard 3-5 day shipping. Either FedEx Ground, UPS or USPS
FedEx Next Day Service: Available upon request
FedEx 2-3 Day Service: Available upon request
Shipping Rates to U.S. addresses
Actual rates vary dependent on your location. Rates for a typical package containing one box of cigars:
3-5 Day USPS Priority Mail: US$4.40 – This is the default shipping option.
FedEx Next Day Service: US$24.00 – Available upon request
FedEx 2-3 Day Service: US$10.00 – Available upon request
These rates are a guide. Actual rates change all the time based on carrier pricing.
APO/FPO Shipping
Yes, we ship to all APO/FPO addresses.
International Cigar Shipping
Exact ship rates for your country are available on checkout, where you can see your shipping rate before completing an order. Delivery times on international cigar shipping varies, but we ask customers to expect about 10-20 business days (as customs clearance and postal delivery times may cause this time to vary). Ship times may change depending on your exact location. Cigars are packaged heavily and freshness is absolutely guaranteed.
As with any item shipped internationally, all packages must clear customs and taxes and duty fees are of course a possibility. Our terms on this mirror those of all US retailers who will ship internationally: Any tax/duty fees are the responsibility of the customer.
Cigars Shipped to Canada:
Ship time is typically 7-10 business days (depending on your local customs clearance and local postal delivery times). Ship times may vary depending on your exact location. Cigars are packaged heavily and freshness is absolutely guaranteed.
As with any item shipped internationally, all packages must clear customs and taxes and duty fees are a possibility. Our terms on this mirror those of all US retailers who will ship internationally: These fees are the responsibility of the customer. For Canadian customer, as a courtesy, we’ll email you after you place your order, before shipping, to confirm that you saw our notes on the site as to the possibility of tax and duty being applied by your customs.
Cigars Shipped to Australia:
Indeed we ship cigars to Australia and have a great group of regular customers and friends down-under. Our cigars shipped to Australia orders typically arrive within 7–14 business days. Of course this may vary depending on your local customs clearance process and postal delivery times. Actual delivery times may vary based on your specific location in Australia.
Rest assured, your cigars are carefully and securely packaged to protect them during transit, and humidified with freshness absolutely guaranteed, regardless of time in transit.
As with any international shipment, all packages must pass through local customs, and customs duties, taxes, or other import fees may apply. Any such charges are the sole responsibility of the customer. This policy is consistent with the terms used by all U.S. retailers that still ship internationally.
Cigars Shipped to New Zealand:
We’re proud to have a loyal customer base in New Zealand, many who’ve been with us for decades. Our New Zealand cigar shipping service gets to your door, typically within 7–14 business days. As always, timing depends on customs clearance and local postal delivery, so it can vary depending on where you are in New Zealand.
Every order is packed carefully and securely for shipping, humidified to stay fresh, and backed by our freshness guarantee, however long your cigar package spends in transit.
Like any international cigar shipment, your package will pass through New Zealand customs, so duties and tax, may apply. The customer is responsible for these charges. This is standard for U.S. retailers that will still ship cigars to New Zealand.
Cigars Shipped to Hong Kong:
We are proud to serve a loyal community of cigar enthusiasts in Hong Kong, many of whom have trusted us for decades. Our reliable Hong Kong cigar shipping service delivers directly to your door, typically within 7–14 business days. Of course Please exact delivery times may vary depending on your local postal routing speeds and varying customs processing times.
To ensure your order arrives in peak condition, every cigar package is carefully secured and humidified, backed entirely by our freshness guarantee—no matter how long it spends in transit. Please be aware that like all international shipments, your package must complete the normal customs clearance process, and any applicable duties or taxes remain the responsibility of the customer. We are proud to be one of the select U.S. retailers still dedicated to shipping premium cigars to Hong Kong.
Cigars Shipped to Singapore:
We are honored to have great relationships with a loyal clientele in Singapore, many of whom have trusted our Singapore cigar shipping service for decades. Our dedicated shipping service delivers premium cigars directly to your door, typically within 7–14 business days. Because final delivery times are subject to local postal efficiency and customs processing, delivery times do vary from order-to-order.
Yes, we ship cigars in full compliance with Singapore regulations, requiring the removal of all graphic packaging (boxes and cigar bands), with Singapore specific warning labels added.
Cigar freshness and quality is our highest priority, so every Singapore cigar shipment is meticulously packed, secured, and humidified with a Boveda humipack. We back every shipment with our signature freshness guarantee, ensuring your cigars arrive in pristine smoking condition regardless of the time spent in transit. Important to note that, as with any package, all international shipments pass through Singapore customs; any applicable import duties and local taxes are the responsibility of the recipient. We remain honored to be one of the very few U.S. cigars retailers still offering Singapore cigar delivery.
Frequently Asked Questions about Absolutecigars.com
How long have you guys been in business?
We have been online since 1998, making us one of the original, and longest established online cigar retailers.
Are you fully licensed, with a current tobacco permit?
Yes we are. We have a valid and up to date OTP License and Tax Permit issued by the Commonwealth of Virginia, Department of Taxation. This may be verified at the VA Dept of Taxation website.
Can you ship cigars to my country?
We ship to virtually every country in the world, on a regular basis. There are a handful of exceptions, for obvious reasons. But chances are yours is not one of them! We do ask customers to respect the import regulations for their country, and it is your responsibility to be aware of your local regulations regarding the importation of tobacco products.
Is there a minimum order?
No. Note too that there’s no maximum order either!
What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies
Can I use a Hotmail or Yahoo email address when placing an order?
For new international customers, we highly recommend that you use a business email address to place your first order. Using a free, non-traceable email service such as Hotmail, or Yahoo accounts on an international order, from a first time customer, may require additional security checks by our staff and there is a strong possibility of rejection of the order.
What if I’m not satisfied with my order?
We have a 100% product satisfaction guarantee. This has been in place since our founding in 1998. Simply stated, if you’re not happy with any product, please contact us by phone or e-mail and we will make the situation right with you. We also accept returns due to product issues for 30 days for a 100% refund of the cost of the item/s.
You ship cigars to most countries. What is the shipping time for cigars shipped internationally?
We ship via the postal service, so don’t guarantee a specific delivery time. But typical delivery time on cigars shipped overseas is 10 business days, and for cigars shipped to Canada it is typically about 7-8 days. With our International cigar service via the Postal Service, delivery times do vary, and delivery time also obviously depends on the destination country and their customs clearance and local delivery times. Although these times are typical and longer delivery times are rare, we do request customer monitor tracking and give it 20 days before reporting a delivery issue.
What is your policy on returns?
You may return any cigars within 30 days, for any reason for a full refund of the cost of the product. Further, we’ll pay the return shipping costs if the return is a result of an error on our part, such as you receiving damaged cigars or an incorrect item (a very rare occurance!). This policy does not apply to refused deliveries. If you refuse delivery of the product, a 100% refund of the cost of the product is provided once the product is returned to us, verifiable by the tracking number provided.
What about taxes and duty?
Customers should be aware that this is a possibility. Of course anytime any item is shipped internationally there is a possibility of tax & duty fees. Often packages clear with no issues, but when one is taxed, we do not cover any tax or duty applied by your local customs. This is the customer responsibility.
In what currency are your prices?
Our prices are in US$.
How can I pay?
We accept Visa, Mastercard, American Express, and now crypto (upon request by email, then we send you a crypto invoice). If you have none of these options available to you, please contact us to arrange an alternative.
How will charges appear on my credit card statement?
Your charges will appear as “Absolute Ci – VA”
How are the cigars packaged? Will they be damaged en route?
First, just about all cigars now are individually protected by a cello wrapper, inside a cigar box which is itself cello-wrapped. For full box orders, we wrap the box to protect it, then pack it securely into a sturdy cardboard shipping box. The shipping box is heavily sealed with packing tape. Loose cigars, 5 packs and cigar samplers are placed into air-tight ziplock bags with a Boveda HumiPak included so as to maintain proper humidity. These packs are good for weeks, and your cigars are guaranteed to arrive fresh and in perfect condition. With thousands of shipments going out each year to all corners of the world, we virtually never have any issues with damage or quality. But when we do, we have a very simple solution – we’re happy to re-ship your order to you, at our cost. No hassle, no debates, no problem.
Will I get a Tracking number once I place my order?
Yes, you will get a tracking number as soon as we have processed and shipped your order. Please note that International orders may take 1-2 days to process, please allow this amount of time before you inquire about your tracking information and order status.
I only received part of my order. Where’s the rest?
You’ll get it in a day or two more. On international orders, we sometimes split very large orders into multiple packages and shipments, for security reasons. You should see a small paper slip in your package pointing this out, to put you at ease. So sit tight for a day or two, and you’ll soon see the rest of your order arrive safely.
Do you sell Cuban cigars?
No. Current US law does not allow us to do so. But, maybe some day!
Where can I see Reviews of your service and Testimonials from your customers in my country?
In a number of places. First, we’ve collected just some of them on our site on our Testimonials page. Yes, they’re all good & glowingly positive. Do we get complaints from time to time? Yes and we take pride in making it right with those customers, every time. Are we going to post those comments on our site? No! Anyway here are a few comments: https://www.absolutecigars.com/testimonials
Second, a collection of customer Social Media posts, screenshots to prove authenticity:
https://www.pinterest.com/absolutecigars/absolute-cigars-testimonials/
“Wow, I saw a terrific review of you guys and your excellent service!” & “Wow, I saw a horrible review of you guys and your terrible service!”
Do we do a terrific job? Yes! Do we make mistakes? Yes! Do we respond to all emails, inquiries and phone calls immediately? We try to, yes! Do we occasionally miss one? Yes!
Guys, we’re a small retailer. Happy to have kept it small all these years and have served thousands, on a personal level, with quality cigars at a fair price, and backed up our service and product with a full satisfaction guarantee. Many long-standing regulars have our personal cell phone numbers. No customer is ever short changed, or cheated in any way. We offer a remedy for any instance where we’ve fallen short of our guarantee or terms of service. You will literally not find one example where we did not live up to what we offer in terms of service or product, and then not made it right with the customer after being alerted. If you have an example, ok, we want to know, and we want to fix it. Please pass it on!: info @ absolutecigars.com!
What if I have more questions?
Contacting us by email is best. Or by phone or over social media, anytime. We’re always pleased to assist!
